Terms of Service (ToS)

Last Update: 2017-01-22, applies to all existing and new customers.

1. INTERPRETATION


This Terms of Service (ToS) applies to all customers ("you" or "customer" or "client", whether or not capitalized) of StarryDNS or any StarryDNS affiliate upon subscription to the services of StarryDNS or any StarryDNS affiliate ("Services"), including subscription through a third party or any commercial partner.


2. USER ACCOUNT


You will need to sign up for an account before ordering from StarryDNS. During sign up, you must agree:

2.1. You have fullly enter real valid profile. StarryDNS reserves the rights to reject your order if you use fake profile.

2.2. You should be in full response for your account. You must take care of your operation, and keep your password safely.

2.3. We may request ID verification depending on the risk score, users paying via Bitcoin must provide ID verification.


3. ACCEPTABLE USE POLICY


Customer agrees to use the Services only for lawful purposes, in compliance with all applicable laws and regulations, and in compliance with this AUP. If customer uses the Services for unlawful purposes or not in compliance with all applicable law, or is, or uses the Services, not in compliance with this AUP, then StarryDNS may exercise the rights as to what constitutes a violation of our policies

Please refer to Acceptable Use Policy (AUP) to read more.


4. REFUND AND DISPUTE


Refund will not be given if:

4.1. Customer violates ToS and AUP.

4.2. Customer asks for refund after the guarantee date.

4.3. Services or Products are not refundable.

4.4. Customer has User has already raised multiple refund requests.

Please refer to Refund Policy to read more.

StarryDNS reserves the rights to terminate the account, submit to fraudrecord, and charge for economic loss, if customer places a chargeback dispute through payment gateway,


5. BILLING PERIOD


5.1. Invoice will be gernerated 13 days (60 days for domain) before payment is due. You will need to login our clientarea to make the payment.

5.2. Failure to make the payment before it is due will result in suspension of related services or products.

5.3. Failure to make the payment after it is due for 1 day (3 days for VPS hosting) will result in termination of related services or products.


6. CANCELLATION


You are free to cancel a service or product in our clientarea at any time. If refund is involved, please refer to Refund Policy to read more.


7. DATA PROTECTION


7.1. We provide free off-site backup service for web hosting, and do not take backups of other services. We recommend that customers take off-site backups.

7.2. StarryDNS is not reponsiable for data loss.


8. EXCLUSION OF LIABILITY


You hereby acknowledge and agree that StarryDNS will not be liable for any temporary delay, outages or interruptions of the Services if such delay or failure:

8.1. Results from customer not renewing, delay renewing.

8.2. Results from any act of the customers.

8.3. Results from any act of God or other cause beyond its reasonable control (including, without limitation, any mechanical, electronic, packet loss, server crashes, communications or third-party supplier failure).


9. RIGHT RESERVE


9.1. StarryDNS reserves the right of final explanations regarding to this AUP.

9.2. StarryDNS reserves the right to modify this AUP at any time without notice. Customer is responsible for all use of the Services by itself, its employees, and customers.