Terms of Service (ToS)

Last Update: May 26th, 2018

1. Interpretation

1.1. The Terms of Service (ToS) applies to all customers ("you" or "customer" or "client", whether or not capitalized) of StarryDNS or any StarryDNS affiliate upon subscription to the services of StarryDNS or any StarryDNS affiliate ("Services"), including subscription through a third party or any commercial partner.

1.2. By signing up an account, you agree to comply with our policies.


2. User Account

You will need to sign up for an account before ordering from StarryDNS. During sign up, you must agree:

2.1. You have provided accurate and valid profile.

2.2. You should sign up through your residential ISP.

2.3. You should be in full response for your account. You must take care of your operation, and keep your password safely.

2.4. Each customer may only registers one account. Permission for more accounts must be requested via support ticket.

2.5. Automatic fraud check and manual review are proceeded for new customers. Verification documents may be requested depending on the risk score.


3. Acceptable Use Policy

3.1. Customer agrees to use the services only for lawful purposes, in compliance with all applicable laws and regulations, and in compliance with this AUP.

3.2. If customer uses the services for unlawful purposes or not in compliance with all applicable laws, or not in compliance with this AUP, then StarryDNS may exercise the rights as to what constitutes a violation of our policies.

Please refer to Acceptable Use Policy (AUP) to read more.


4. Privacy Policy

Please refer to Privacy Policy to read how we collect and use your personal data.


5. Refund Policy

5.1. 3-day money back guarantee is offered for your first payment on your first VPS and shared hosting service.

5.2. No refund for dedicated servers, software licenses, set up fee, or any other services.

Please refer to Refund Policy to read more.


6. Chargeback / Dispute

6.1. Chargeback and dispute will result in immediate suspension of your services and products. StarryDNS reserves the right to report your account to FraudRecord.


7. Billing Period

7.1. Invoice will be generated 10 days before payment is due.

7.2. Failure to make the payment by its due date will result in suspension of related services or products. StarryDNS reserves the right to terminate your services or products at any time after your invoice is overdue.


8. Service Cancellation

8.1. Service cancellation can be requested in Client Area. Two types of requests can be submitted, including immediate and end of billing period.

8.2. Immediate will be proceeded at 23:00 (HKT) on the same day.

8.3. End of Billing Period will be proceeded at 23:00 (HKT) on the service due day.

8.4. Cancellation request can be voided before it is proceeded.

8.5. Once cancellation request is proceeded, all related data will be destroyed. Associated IP address will be returned to resource pool. The process cannot be reversed.


9. Service Suspension

9.1. Upon suspension, the service will be kept offline until the suspension state is removed.


10. Service Termination

10.1. Upon termination, all related data will be destroyed. Associated IP address will be returned to resource pool. The process cannot be reversed.


11. Service Backups

11.1. StarryDNS does not take backups of services data for customers unless specified.

11.2. Customers are responsible for their own data, and are advised to take backups off-site. StarryDNS shall not be responsible for data loss.


12. Exclusion of Liability

You hereby acknowledge and agree that StarryDNS will not be liable for any temporary delay, outages or interruptions of the Services if such delay or failure:

12.1. Results from invoice overdue.

12.2. Results from any act of the customers.

12.3. Results from natural disease or other cause beyond its reasonable control (including, without limitation, any mechanical, electronic, packet loss, server crashes, communications or third-party supplier failure).


13. Right Reserved

13.1. StarryDNS reserves the right of final explanations regarding to this ToS.

13.2. StarryDNS reserves the right to modify this ToS at any time without prior notice.